1. Who we are
Lanocard (“we”, “us”) operates a user panel for crypto-funded virtual debit cards. Contact: support@lanocard.com or Contact.
2. Information we collect
- Account data — first name, last name, phone (country code + number), email, password hash, 2FA settings.
- KYC data — full name, ID document images (front/back), selfie, review status, and admin notes if you submit verification.
- Card & order data — card type, balance, issue fee, order numbers, payment status, card tokens, masked PAN/last4 after activation, Visa 3D Secure OTP email.
- Payment data — selected crypto, wallet address shown, amounts, provider references / on-chain hashes when detected.
- Top-up & transaction data — top-up requests, live spend/credit records shown in the dashboard.
- Support data — ticket subjects, messages, and attachments you send.
- Technical data — IP, browser, and server logs for security and troubleshooting.
- In-app notifications — panel alerts for card status, KYC, and payments (stored for your account email).
3. How we use information
- Create and secure your account (including optional 2FA)
- Issue virtual cards, apply KYC card limits, and process top-ups
- Send Visa 3D Secure OTP codes to the email you designate at card creation
- Show balances, transactions, and statements in the dashboard
- Review KYC and support tickets
- Prevent fraud, abuse, duplicate payments, and limit evasion
- Improve reliability and security of the service
4. Sharing
We may share limited data with card processors, payment/blockchain detection providers, and hosting/security vendors — only as needed to operate Lanocard. We do not sell your personal information.
5. Notifications
Card create/activate and most account alerts appear in the user panel notification center. Transaction and KYC updates are also shown there. Marketing email is not part of the core service. Visa 3DS OTPs are sent by the card network/processor to your chosen 3DS email.
6. Retention
We keep account, order, card, KYC, and support records as needed to provide the service, meet legal obligations, resolve disputes, and prevent fraud.
7. Security
Passwords are hashed. Sessions are cookie-based. Enable 2FA in Settings for stronger login protection. Keep card details and dashboard access private. No internet transmission is 100% secure.
8. Your choices
- Update profile name and password in Settings
- Choose/change Visa 3DS email when creating a Visa card
- Request card deletion or data questions via Support ticket or Contact
9. International users
Data may be processed on servers outside your country. By using Lanocard you understand transfers may occur to jurisdictions with different privacy laws. See Restrictions for availability.
10. Changes & contact
We may update this policy; the date above will change. Privacy questions: Contact.