Support
Contact us
Help with payments, card activation, KYC, top-ups, card deletion requests, and account security.
support@lanocard.com
Best for order numbers & payment hashes
Chat with support
Fast help for activation & payments
Telegram
Message support
Top-ups, KYC & card questions
Logged-in users
Prefer the dashboard Support page — open a ticket for card deletion, stuck Processing status, top-up credit, or KYC issues. Updates appear in your notification panel.
What to include
- · Account email & order number (
ORD-…) - · Card last 4 digits (for deletion / top-up)
- · Crypto network + transaction hash
- · Screenshot of the dashboard error if any
We commonly help with
Crypto payment not detecting
Card stuck on Processing
Top-up credit / fee questions
KYC approve / reject / re-submit
Visa 3DS OTP email changes
Card deletion (free a slot)
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