Privacy Policy
Last updated: March 2025
1. Introduction
VirtualPay (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and virtual card services.
2. Information we collect
We may collect:
- Account data: name, email address, password (hashed).
- Payment and transaction data: funding method, card usage, top-ups, and balance.
- Technical data: IP address, browser type, device information, and usage logs.
- Communications: support tickets and correspondence.
3. How we use your information
We use your information to:
- Provide and operate our virtual card and balance services.
- Process funding, card creation, freeze/unfreeze, and top-ups.
- Send transactional and security-related notifications (e.g. OTP for 3D Secure).
- Improve our services, prevent fraud, and comply with legal obligations.
4. Sharing and disclosure
We do not sell your personal data. We may share data with payment processors, identity and fraud prevention services, and when required by law or to protect our rights.
5. Security
We use industry-standard measures to protect your data, including encryption and access controls. You are responsible for keeping your login credentials and API keys secure.
6. Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your data, and to object to or restrict certain processing. Contact us to exercise these rights.
7. Contact
For privacy-related questions: privacy@virtualpay.example.com.